Frequently Asked Questions

About us

Products

Tree Planting

Shipping

About us

Who are you?

We are really excited that you would like to know more about us. Please click here to learn more about who we are.

Why isn't Treecelet a non-profit organization?

We are a certified, mission-driven, environmental enterprise created to help end the world’s deforestation crisis.

We are not a non-profit organisation, because we want to keep our focus on our mission and not be entangled in the bureaucracy of running a non-profit organisation. At the moment, all our tree planting and awareness raising efforts are financed solely by your purchases of our Treecelet products. All the funds collected are used exclusively to support tree planting projects, finance awareness content on social media and to enable further development of the Treecelet project. Other than the minimum wage that assures us a decent life and allows us to protect nature, absolutely no personal gain will be made with the project.

In our situation, there are many benefits to acting as an environmental enterprise rather than a charity. The main reason is the possibility to quickly accelerate the project. For example, as a non-profit concern, we would often rely on funding that is intended for defined periods of time or for specific projects. We are funded exclusively by our own business results and therefore any decision regarding where we deploy our resources is our own. If we REALLY want to succeed at what we want to achieve, we need unlimited scalability. It is also much harder to raise investment capital as a non-profit model. With investment, however, we could potentially make an even greater impact in the future. In short, we firmly believe that the freedom of running the project as an environmental enterprise will help us make a greater environmental impact than we would have otherwise done.

In the future, we intend to expend this project world-wide, and turn our focus to local deforestation problems too. We are not perfect, but we try to make what we do even more sustainable every single day by investing in environmentally friendly packaging, finding new sustainable ways of creating our products and improving our everyday working practices.

Yes, we intend to make a profit one day, since we want to create jobs with decent wages. We think it’s fair and reasonable for young people to find ways of creating jobs that sustain and have a positive impact on nature. Look around yourself, and count up how many people we know have got rich by destroying our planet? That seems unfair to us – getting a poor living out of trying to make a change. It is unacceptable to us that “doing good” also equals “being poor” and “doing it for free”. We firmly believe that people who are changing the world for the better deserve to be paid fairly and proportionately according to the positive impact that they bring to nature.

We believe enterprise can be the source of good and we hope to inspire others to rethink their models to strive for creative solutions that would leave the world a better place for our children.

How can I trust you?

That’s a question that we both love and hate at the same time. Why should this be?

Our project has purely good intentions. It’s frustrating to see that people miss out on awesome projects because they don’t believe in the integrity of the people behind them. We are just as sick of corrupt charities as you are!

We are not a huge charity organisation, just a group of young environmental enthusiasts trying to make the world a better place.

We strive only for the highest sustainability and ethical standards. This is why we co-operate with only the best and most trustworthy organisations around the world, as partners, to plant trees and protect animals.

We are a vetted partner of two of the world’s leading reforestation organisation in the world: Eden Reforestation Projects and One Tree Planted.

You can find us listed on Eden Reforestation Project’s website as one of their partners by clicking here: and on the One Tree Planted page, here:

We also co-operate with other top-rated organisations, mainly for habitat and animal preservation purposes. You can check out all our projects and partners here.

We also post our certificates for every financial commitment that we make. You can check the certificates that verify our co-operation with the organisations mentioned above here. 
We absolutely love what we do together!

We look to achieve the highest ethical standards. The vast majority of the bracelets are made by us in Slovenia, and our products are also compliant with the most recognisable ethical & ecological certificates.

How do I contact Treecelet?

To contact us, please click here.

Does the total number of trees you have financed reflect the number of products you have sold?

The total number of trees does not represent the number of products we have sold in any way. How is that?

We sometimes run special offers to encourage more people to join our project, and more often than not we finance more trees than the original number of trees planted per product. For example, one of the most successful campaigns we run is our Green Friday (instead of Black Friday), where we double the trees planted for every product sold instead of reducing prices.

We also finance additional tree planting to compensate for the CO2 emissions that come with running our enterprise. This includes compensating for all the parcels we send, electricity we use, our transport emissions, etc.

Who are the non-profit organisations that you support?

We are well aware that it is impossible to rely on just one person, company or organisation to end the deforestation crisis.

This is why we cooperate with the world’s leading and most trustworthy tree planting and animal preservation organisations.

To date, we are proud to say that in the first year (March 2019 – March 2020) we donated more than € 20,000 to our non-profit partners, which is exactly 72% of our surplus. This is the full list of our non-profit partners: Click here.

Products

How are treecelet bracelets, and related products, different from others?

For every bracelet, or any other product sold, we finance tree planting projects around the world and fund awareness content on social media. Changing the way people think and act is our long-term goal and we want to communicate our vision through our products.

We strive only for the highest sustainability and ethical standards. We constantly work to improve our practices and choice of materials to create fair-trade and sustainable products.

Where are the bracelets made?

Every product that you find in our store is either made by us or from our ideas and our designs, with the highest ethical standards in our mind. We are proud to say that the vast majority of the bracelets sold are made by us, here in Slovenia.

At the beginning of the project, we started cooperating with a manufacturing company in China to create our bracelets, since we couldn’t find a producer in Europe that would be able to make the desired quantities. This was the only reason, why we chose to do that.

But before going into co-operation, we wanted to make sure that the workers received fair wages and conditions. We also paid more for the bracelets than we would have paid with other producers, but cheapness is not our ethos. We know that fair conditions come with a price, and we are more than willing to pay more for that.

At the beginning of the project, we also decided not to start our own production, because it would have cost too much and the risk of failure would have been too high. This could have seriously damaged our project.

We had no idea how people would react to our project, and it seemed much more reasonable at that point to start co-operating with a manufacturer than to finance our own production.

As soon as we saw that the project had a bright future ahead of it, we started developing our own production of the bracelets. Now, as you can see, the vast majority of the bracelets are made here, by us, in Slovenia. These are the Original Treecelet bracelets that you can find on our website. We still have some stock of the previous models as well, but we estimate that all the bracelets will be made by us here in Slovenia by the end of 2021.

How do I adjust my bracelet?

The Treecelet bracelets are all one size and adjustable. Check the videos for instructions on how to adjust them, by clicking here and here.

What do I do if my bracelet breaks, or if there is a fault with any other product that I purchased?

If your bracelet breaks for any reason, please contact us immediately through our e-mail by clicking here.

Please provide your order information, so we can find it quickly. Please provide anything from the order number, e-mail address or your full name that was linked to this purchase along with details about the damaged bracelet or product.

After that, relax and chill out – we’ve got this. We always do our best to keep you satisfied with our work and products.

Tree Planting

How does the tree planting work?

For every product you purchase, we finance tree planting projects around the world. For tree planting, we cooperate with the world’s leading reforestation organisations: Eden Reforestation Projects and One Tree Planted. Together we plant trees in the most badly affected areas of the world.

Beside tree planting, we also finance awareness content on social media and habitat or animal preservation around the world. To check all our partners and projects, click here.

Wouldn't it be better to keep the old trees alive instead of planting new ones?

We think that keeping trees alive is just as important as planting new ones.

This is why we created a wholesome cycle that we call “Plant & Prevent”.
Besides financing tree planting projects, we finance awareness and educational content on social media to show people what we can do to create a minimal impact on deforestation in our everyday lives. In the long-run, we want to change how people think and act. With financing tree planting projects, we also finance the protection of newly planted trees.

If you are worried that the newly planted trees will be cut down in the near future, then you should know that all the planting projects that we finance are protected.

 Check this video to see how the trees are protected.

Besides all this, we also finance habitat preservation projects.

To check out our projects, click here:

The species of tree planted, depends on the location of the project. To check out the tree species and partners for all our planting or preservation projects, click here.

Which trees do you plant and where are they planted?

With every product, you support designated tree planting projects. In every product’s description, you can find the number and location of the planted trees for that specific product.

At the moment, we are actively working on the following planting projects:

  • Madagascar
  • Indonesia
  • Haiti
  • Kenya
  • Australia
  • Amazon Rainforest

The tree species depend on the location. To check the tree species and partners for any of our planting or conservation projects, click here.

Why do I need to buy a bracelet to plant trees?

To be completely honest, we don’t want people to buy our bracelets or any other products as long as everyone contributes in their own way. We just want people to act. We are spreading a positive message and trying to do as much as possible for the environment, and for that we need resources. We completely understand that our project is not for everyone, and we are glad that it’s like that. Everyone has options: planting trees alone, donating directly to local or worldwide organisations or joining initiatives like ours.

We honestly do not care about which option people choose, as long as they choose one. We totally disagree with the “status quo” and the mentality that “others should fix it” or “the government should do it”. It is not true. The means for change lie in all of us. Our everyday choices matter. For example, every time we buy processed food containing palm oil, we support the palm oil producer’s activities. In the long run, we want to change the mentality that allows our planet to be destroyed little by little without anyone noticing.

What we do differently to other organisations lies in our knowledge of how social media works. We use Facebook and Instagram to raise awareness and bring more people into our project.

Besides financing tree planting projects with our tree planting partners, we put a lot of our work into running our project and raising awareness. We are in some ways hacking capitalism and social media for environmental benefits. If we could put it simply, the purchase of certificates or any other product supports:

  • Tree planting projects.
  • Launching local tree planting actions.
  • Awareness content.
  • Development of the Treecelet project.
  • Our work. 

Shipping

Where are your products shipped from?

Every product that you find in our store is either made by us or from our ideas and our designs with the highest ethical standards in our mind. We do not dropship like some other green-sheen companies do. This is not what we strive for. All our products are stored here in our workshop and shipped from our office in Slovenia (Europe).

How long does it take for the products to arrive?

All orders are processed within 2-3 business days. Orders made on Friday will be processed and shipped the following business day (usually the next Monday).

Please e-mail our customer service address, [email protected] immediately if you have any changes to your order or address. It is not possible to make changes once the package is shipped. All packages are sent from our office in Slovenia.

Our current standard shipping option is carried by the national post (7-10 days).
*Certain areas might experience delays of up to 21 days.

Our current express shipping option is carried by GLS (2-5 days).
*We are not experiencing any delays at the moment.

If you are not sure about your parcel, please send an e-mail to [email protected] We always make sure that all parcels reach your door.

 

Which countries do you ship to?

We ship worldwide. Please visit the designated Treecelet website for your country by checking out the list below:

Germany, Austria, Switzerland: click here (www.treecelet.de)

United Kingdom: click here (www.treecelet.co.uk)

France: click here (www.treecelet.fr)

Slovenia: click here (www.treecelet.si)

Other EU countries: click here (www.treecelet.eu)

USA, Canada, Australia: click here (www.treecelet.com)

What should I do if my parcel doesn't arrive within the promised time?

Although rare, it may happen that your parcel gets lost on its way to you. Unfortunately, not everything is in our hands after the parcel leaves our office, but please don’t worry. If you feel that you parcel has been lost in transit, or if you have any other concerns, please contact us at [email protected] and we will check out what is going on.

We always make 100% sure that everyone gets their parcels. At the end of the day, it is you that make the Treecelet project so amazing!

FOREST FACT

Every minute, a forested area the size of 27 football fields disappears from the Earth.