F.A.Q.Frequently Asked Questions

Why is the price of the bracelet like it is?

If you think the price of the Treecelet too high, please let us clear it out for you. We want to stay as transparent as possible, because we know that our bracelets have a charity note.

We want to make clear that we are not a charity organisation. This way, we will accomplish our goal of 1 million trees three times faster. If we work as a company, we have more resources to spread our message. Besides, we believe that people are more productive, more loyal and more motivated for the project, if they are paid to commit to the project every single day.

With a purchase of a Treecelet you don’t only buy a trendy bracelet, but you also make it possible to spread our message and to make this project possible organisational-wise.

Expenses included in the price of the bracelet:
– tax
– donation for planting trees
– shipping (we cover more than a half of the shipping cost)
– administration costs and costs of work (managing our websites, packing, stock management, social media content creation, …)
– costs of marketing that people can even hear us
– minimal profit for further development of the project

Nonetheless, everyone has a chance to plant 1 tree for free with subscribing to our newsletter.

What material is the bracelet made out of?

The base of the Treecelet bracelet are semi-precious gemstones. You can learn more about the stones in product descriptions.

Those stones are connected with a rope, which is at the moment made of synthetic fiber, because of its durability. But we want to switch the rope for a 100% natural alternative that could be as durable as possible. We want you to wear the bracelet for years. If you know, what the alternative is, please let us know on our e-mail:

info@treecelet.com

What is the size of the bracelet?

There is only one size. The Treecelet bracelet is 100% adjustable, so it can fit as tight or as loose as you would like! It is made to fit as many wrists as possible.

The smallest circumference of  the bracelet is 12 cm, which is the smallest woman wrist we could find. Don’t worry, the bracelet can be as big as you wish, so it will fit to the strongest man as well.

Where are the bracelets made?

As you could learn in the “About us” section, we are a CO2 neutral carpenters with more than 50 years of experience. We don’t have neither materials nor knowledge to produce bracelets. That is why we searched for people that know how to make them.

We couldn’t find any suitable producer in Europe that could make the bracelets with our designs and in such quantities. We have to know that this is a global project and the demand for bracelets will rise highly. That is why we found the producer abroad.

Because the bracelets are not made in Europe, we got a big plus nonetheless. Because we can order a high quantity of bracelets, we could get better prices of the bracelets and that is how we can donate for more trees than we would normally. Again, we want to make clear that these are our designs and they can’t be bought anywhere else.

Because we want to make this project as good as possible, we would be very happy to receive any kind of contact to produce our bracelets in Europe. Please write us on e-mail:

info@treecelet.com

Can I wear the bracelet in water?

The stones are, of course, resistant to water, but we still don’t recommend wearing the bracelet in the water. We want that the stones look amazing for as long as possible.

It is very easy to take off the bracelet, so there is no problem to remove it before taking a shower.

If you wear the bracelet in the water regularly, the rope might break faster. The rope also gets loose a little bit during the time, if it is in constant contact with water.

What do I do if my bracelet broke?

We offer a half year warranty on all of our bracelets! If your bracelet broke for any reason, please contact us through our contact submission form here. Please be prepared to send us your first and last name, shipping address, order number, and a picture of your damaged bracelet. 

Where do you plant trees?

We plant trees, where they need them the most. We don’t just plant trees, we try to give the locals a source of income. One of the main causes of deforestation is poverty, because the locals burn down forests to produce coffee and palm oil. Therefore, we help to reduce the cause (poverty) and reducing the consequences by planting trees. For those reasons, we plant trees in Madagascar and Indonesia at the moment.

LOCATIONS:

Madagascar:
– coastal and central part around the city Mahajanga
– preserving and reforesting the national park Ankarafantsika

Indonesia:
– the island Biak

Who plants trees?

We have a partnership with an organisation called Eden Reforestation Projects, whom we trust unconditionally. From every Treecelet sold, we donate money to that organisation. Then they arrange a team of local people to plant trees. This way, we give them a source of income and better living conditions. We also prevent people from planting “profitable” species, like palm oil, food for livestock, coffee, … That is how we also solve the source of deforestation in the ares that we plant.

One Treecelet funds enough money to plant and take care of up to 5 trees.

Which trees do you plant?

We plant only trees that are native to the environment of Indonesia and Madagascar. This is the only way to ensure the best conditions for growth and restoration of destroyed habitats. Mostly, we plant mangroves in both cases.

A DETAILED LIST OF TREE SPECIES

Madagascar
Avicinia marina, Rhizophora mucronata, Ceriops tagal, Bruguiera gymnoohiza, Theobroma cacao, Apodytes dimidiate, Allamanda, Khaya, Cedrelopsis

Indonesia
Rhizopora, Soneratia alba, Bruguiera gymnorhiza, Avicennia marina, Nypa fruticans, Xylocarpus granatum

Why don't you plant in Europe?

Europe is a continent that isn’t endangered by the deforestation as much as some of the poorest regions in the Earth are. We think globally and we understand that the situation on the other side of the planet has a direct impact on our climate and our forests.

That is why we decided to help the forest that need help immediately. At the moment, we plant trees in Indonesia and on Madagascar, but we won’t stop here. A lot of countries have HUGE problems with deforestation: Brasil, Peru, Nepal, Haiti, …

How can I be 100% sure that money goes for planting trees?

We have a signed contract with Eden Reforestation Projects, which is 100% obligatory. For each bracelet sold we must donate for 3-5 trees, depending on the model. The process of donating is fully automated and there is no way that the donation wouldn’t be made. We also have a certificate for donating to the organisation.

We donate at the end of each week. You can monitor our progress on our website or on our Facebook and Instagram profile.

Why aren't you a charity?

We thought for a long time about our direction and we came to a conclusion that working as a charity would slow us down dramatically. We want to get to our first goal of planting 1 million trees as soon as possible.

The problem of working as a non-profitable organisation is that we would have no money to advertise our project, which is crucial to spread our message. We can have a good idea, but this idea is worthless if no one knows about it.

We have calculated that it would last 10 years to reach our goal (1 million trees) working as a charity organisation. As a profitable business, we can reach the same goal in just 3 years.

Nonetheless, everyone has an option to plant 1 tree for free just by subscribing to our newsletter.

How much does the shipping cost?

We have good news for you. The standard shipping is FREE!

The delivery time is 7-14 days.

Do we ship Treecelet internationally?

Yes! Currently, we ship Treecelet around Europe, but we plan to extend to the USA and other countries in the near future. Once you are at the checkout, you can check, which country we ship to. We add more and more countries every week! Stay tuned!

What is the delivery time?

The delivery time is between 7 and 14 days across Europe.

Contact us, if it takes longer: info@treecelet.com

Can I return my bracelet?

Yes, if for any reason you wish to return your bracelet within 30 days of receiving it, you may return it for a full refund! All postage for returned items must be paid by the customer. In order to get your bracelet(s) returned or exchanged within the 30-day grace period, please send the bracelet(s) to: Treecelet return, Masljeva 8a, 1230 Domzale, Slovenia *Please DO NOT send the item in a letter envelope because it will be processed through an automated machine which ruins the item during the return. It must be shipped as a parcel and not a letter.* Please provide the following information in your package as well: – Your full name and address – Your order number – Your reason for this return or exchange – Any other comments or suggestions for the Treecelet Team. Please note that the customer is responsible for any additional shipping cost for any return or exchange.

Can I sell Treecelets in my retail store?

Of course! If you would like to sell Treecelet bracelets in your store, please contact us via e-mail:

info@treecelet.com